FAQS

Do You Appraise Pearls?

While we do not offer appraisal services for pearls that haven’t been sourced by us, we do have a helpful resource to share with you: www.pearl-guide.com. This forum provides a great option for getting your pearls appraised.

Erispearls allows pearl lovers all across the world to share information with each other, from buying to selling and/or appraising. You can post photos of pearls, ask questions and get help from other knowledgeable individuals that have an interest in pearls.

Why don’t we appraise pearls we haven’t sourced?

Sometimes it is challenging to assess what type of pearl a client is providing. However, we are able to appraise our own pearls because we know exactly where they come from, and we work closely with our pearl farmers and sources to ensure they meet our high quality standards.

If you have additional questions, please click here to reach out to our support team and we’d be happy to help!

How Do I Exchange Items

Our Returns

We allow for returns or exchanges on items within 30 days of purchase, with the exception of items marked FINAL SALE. For items that qualify, you are eligible for an exchange or a full refund via your original payment method. Items must be in their original condition, and the return must arrive within 30 days of the original order date.

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